Frequently Asked Questions

Do you have questions about selling, buying or shipping?

Just click on one of the following questions to get the corresponding answers.
If your question is not listed here, we will be happy to answer it by email
info@savoca-coins.com

Selling

Can I sell my collection through Savoca Coins?

You are welcome to sell your duplicates or your collection with us. We make an appointment and then examine and evaluate your coins individually. We also advise you on an optimal sales strategy so that the sale is designed according to your needs.

Why consign to Savoca Coins?

Your satisfaction is our goal.
In addition to flexible and customized auction models, we also offer other advantages:
Speed: Monthly changing auctions enable a quick sale and prompt payment.
Transparency: We are happy to link your Biddr account with your consignment. So you can see the current bidding status on your coins at any time.
Smooth processing: Our well-coordinated team enables us to react flexibly and quickly to customer requirements.
Low estimates: Our low starting prices attract the attention of thousands of customers worldwide.
Fair conditions: We keep the commissions as low as possible and always try to meet the individual requirements of our customers.
Satisfied customers: Tens of thousands of positive reviews confirm our commitment to maximum customer satisfaction and a loyal customer base.

Which auction model is suitable for my coins?

We have three different auction models: the blue and silver auctions, which are held monthly, and the black (special) auctions, which are held every two to three times per year.
Our Blue Auctions are our biggest and most popular auctions with almost 2,000 coins. All coins start at €10 and this model is suitable if you want to sell quickly and many coins of medium quality or low rarity at a maximum price.
With approximately 800 coins, Silver Auctions are a more exclusive offer and are similar to popular e-auction models. The coins are aimed at the somewhat more demanding collector and should in any case reach the value of 75€. Here you have the opportunity to sell your coins quickly, flexibly and with the highest professionalism.
In addition, our Black Auctions take place two to three times a year and are characterized by a small but fine selection of exquisite coins. For a consignment in this auction we will be happy to advise you personally.

How long does it take to sell at Savoca Coins?

Whether it is a single special coin or larger lots, we always handle sales within the shortest possible time thanks to our flexible models.

How do you make sure my coin is sold well?

On the one hand we take high quality photos, which also allow a detailed view of the coin. This allows the buyer to get an exact picture of your coin and strengthen the trust of our customers. On the other hand a professional description and low estimates also increase interest.

What documents do you need to consign successfully?

In order to be able to consign, we need a copy of your passport and some information about the provenience of the coins. Coins from unknown origin, robbery excavations or with suspicious patina are strictly rejected by us.

Buying

Where can I buy coins from Savoca Coins?

We offer our coins on three different platforms: besides daily changing auctions on eBay, we still hold two to three auctions on biddr.ch every month. In addition, you will find constantly changing offers at fixed prices on VCoins.

What do the different colours at your auctions mean?

We have three different auction models: the blue and silver auctions, which are held monthly, and the black (special) auctions, which are held every six months.
Our Blue Auctions are our largest and most popular auctions with almost 2,000 coins. All coins start at 10€ and are especially aimed at bargain hunters or those who want to increase their collection at a fair price.
With about 800 coins, the Silver Auctions are a somewhat more exclusive offer and are similar to common e-auction models. The coins are aimed at the more discerning collector and are distinguished by better condition or rarity.
In addition, our Black Auctions take place two to three times a year and are characterized by a small but fine selection of exquisite coins.

How can I bid in your auctions?

We hold our auctions on the partner platform biddr.ch.
To bid with us, you first need a general account on biddr.ch. With this account you can send us a participation request. As soon as you have been accepted by us as a bidder, you can place both pre-bids and proxy bids or you can simply participate live on the auction day.

What is the difference between prebids and proxy bids?

Pre-bids and proxy bids are both bids that are placed before the actual auction starts. Pre-bids can be viewed by the auction house and are already active for you in advance. Proxy bids are secret bids which are not seen by the auction house or other bidders. They are only activated in live mode. In the case of two bids of the same amount, pre-bids are always given priority.

How can I bid on eBay?

On eBay different coins are sold weekly, which are always active for 10 days. To bid here, you need an eBay account and at least 5 positive ratings. You can also place pre-bids there, but many people also like to bid live to safe the coin. Please note that the bidding program Sniper is often used here, which becomes active at the last second. Thus it can come fast unexpected price increases.

Are your coins original?

Our describers have years of experience in the evaluation, description and estimation of ancient coins. Savoca Coins only sells coins that have been checked by our experts and found to be original.

Shipping

What payment options are available?

You can pay with PayPal, bank transfer, credit card or cash at pickup.
Below you will find our account details for our auctions:
Bank transfer:
Savoca Numismatics GmbH & Co. KG
Commerzbank Munich
IBAN: EN12 7004 0041 0668 2421 00
BIC: COBADEFFXXX
PayPal: info@savoca-coins.com

Following for eBay:
Bank transfer:
Savoca Numismatics GmbH & Co. KG
Commerzbank Munich
IBAN: EN55700400410668242102
BIC: COBADEFFXXX
Paypal: ebay@savoca-coins.com

What shipping options are available?

We ship throughout Germany and Europe with DHL and Fedex, outside the EU exclusively with Fedex. For a low invoice amount we can also send by international goodsmail on request, but with this shipping method the contents cannot be insured and the recipient bears the risk of loss.
Germany – 7€
Within EU – 15€
Outside EU under 1000€ – 18€
Outside EU over 1000€ – 50€
Please note that customs duties may be incurred and need to be paid by the recipient.

How long does it take to ship?

Although we also sell on weekends, we only process orders on working days. After receipt of payment your order will be handed over to our shipping partner within two working days. All our shipments have a tracking number to track the status of your shipment.

I have bought several articles at auction. Can I combine everything in one order?

Of course we can combine your purchases into one delivery. Please inform us in time before paying, as we can only combine the shipping costs in advance. Due to a high bureaucratic expenditure we do not refund after transacted payment too much paid forwarding expenses.

My package has not arrived, what should I do?

If your package is not delivered within two weeks, please contact us or the shipping company. Usually it is due to minor difficulties, which is why your parcel cannot reach you. Should a package nevertheless disappear, the contents of the package are insured by us and you will receive a refund (Exception: registered mail). 

I'm unhappy with my coin, can I give it back?

If you are ever unhappy with your coin, you can of course return it. Please let us know by email. Afterwards you can send the coin back to our business address. The refund of the coin as well as the return costs will be made after receipt of the coin.